Dear Lic. Hidalgo,

I hope this message finds you well. I am writing to inform you about a problem with my phone, which I sent for repair to your shop last week. The original issue was a broken screen. However, when I received the phone back, I saw that the screen still doesn’t work correctly. Also, the phone now turns off by itself, which was not a problem before. Could you please check the phone again and repair both problems?

Thank you for your attention. I look forward to your response.

Best regards,
Angie Lorena Quijano Andaluz.