Dear Customer Service,

I am writing to express my concern about the recent repair service for my phone. I sent it in for repair two weeks ago due to a charging issue.Unfortunately, the delivery was delayed by several days, and when I finally received the phone, the original issue was not fixed. In fact, the screen is now flickering, which was not a problem before.I would like you to arrange for the phone to be repaired again as soon as possible, at no extra cost, and ensure all issues are properly resolved.

I look forward to your prompt response.

Genesis Gavidia