A virtual assistant (VA) in Artificial intelligence (AI) refers to a computer program and application that uses artificial intelligence (AI) to provide interactive and personalized support or information to users and understands the responses, queries, and commands (Mohan et al., 2024)

Mohan, Y., Singh, R., & Navita, N. (2024). A review of virtual assistants. Journal of Emerging Technologies and Innovative Research (JETIR), June 2024. Recuperado de ResearchGate: https://www.researchgate.net/publication/383703922_A_REVIEW_OF_VIRTUAL_ASSISTANT